Terms of Service

1. Acceptance of Terms

By accessing or using LaunchBook ("the Service"), operated by Beetle & Frog Design ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

LaunchBook provides a booking and appointment management platform for service providers. The Service includes a branded booking page, online booking, calendar sync, payment processing via Stripe Connect, no-show protection via authorization holds, and automated client communications.

3. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must be at least 18 years old to use the Service.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in violation of our Acceptable Use Policy. Violation may result in immediate account suspension or termination.

5. Fees and Payment

Subscription fees are billed monthly and are non-refundable except as expressly stated. Processing fees (2.75% per booking) are deducted from each transaction. Setup fees are one-time charges for white-glove onboarding.

By connecting a Stripe account, you authorize us to process payments and hold authorizations on your behalf. We are not responsible for Stripe's actions or policies. We may change fees with 30 days' notice. Locked-in pricing (your rate at signup) will not increase.

6. No-Show Protection

LaunchBook places an authorization hold (not a charge) on a client's card at booking. If the client no-shows per the provider's policy, the hold is captured as a fee. We handle first-line dispute escalation with Stripe but are not liable for disputes arising from no-show fees.

7. Provider Responsibilities

As a provider, you agree to provide accurate service descriptions and pricing, honor bookings made through the platform, communicate your no-show policy to clients, comply with all applicable laws, and not use the Service for prohibited activities.

8. Client Terms

Clients booking through the Service agree that their card may be authorized at booking, no-show fees may be charged per the provider's policy, and disputes about services rendered are between the client and provider.

9. Limitation of Liability

To the maximum extent permitted by law, LaunchBook and Beetle & Frog Design are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim. We are a platform connecting providers and clients — we are not responsible for the quality, safety, or legality of services booked through the platform, nor for disputes between providers and their clients.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free operation.

11. Termination

You may cancel at any time. We may suspend or terminate accounts for violation of these terms or our Acceptable Use Policy. Upon termination, your @handle and data are deactivated. Request a data export before cancellation.

12. Data Ownership

You retain ownership of your content (logos, brand assets, service data, client lists). We may use anonymized, aggregated data for Service improvement. We will not sell your personal data.

13. Changes

We may modify these terms. Material changes will be notified via email or in-app notice. Continued use after changes constitutes acceptance.

14. Governing Law

These terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Travis County, Texas.

15. Contact

Questions? Email hello@launchbook.app.